TERMS OF SERVICE

Last Updated: August 19, 2026

This website is operated by ROQIFY, a brand operated by Jiangsu Yumu Electromechanical Co., Ltd. Throughout this website, the terms “ROQIFY,” “we,” “us,” and “our” refer to ROQIFY and Jiangsu Yumu Electromechanical Co., Ltd.

These Terms of Service govern your access to and use of our website, online store, products, services, content, checkout, customer support, and any related services provided through this website.

By visiting our website, creating an account, placing an order, contacting us, or purchasing products from us, you agree to be bound by these Terms of Service together with the following policies:

• Privacy Policy: https://www.roqify.store/policies/privacy-policy

• Shipping and Delivery Policy: https://www.roqify.store/policies/shipping-policy

• Return and Refund Policy: https://www.roqify.store/policies/refund-policy

Please read these Terms carefully before using our website. If you do not agree to these Terms, please do not use this website or purchase products from us.

1. Scope of Services

ROQIFY provides marine, RV, outdoor, and related accessory products through this website.

Our products may include, but are not limited to:

• Marine accessories

• RV accessories

• Water system parts

• Pumps

• Livewell systems

• Drainage products

• Ventilation products

• Deck hardware

• Inspection hatches

• Plumbing and fitting accessories

• Other marine, RV, outdoor, and related equipment

Product availability, shipping destinations, payment options, delivery times, and website functions may vary depending on the customer’s country or region.

We may update, modify, suspend, or discontinue certain products or services from time to time. Confirmed orders will be handled according to the product information, prices, and policies applicable when the order was placed.

2. Acceptance of Terms

By using this website, you confirm that:

• You have read and understood these Terms of Service.

• You agree to comply with these Terms.

• You will use this website only for lawful purposes.

• You will provide accurate, complete, and current information when placing an order or contacting us.

• You are legally permitted to purchase the products offered through this website in your country or region.

If you purchase products on behalf of a company, organization, or other entity, you confirm that you have authority to accept these Terms on behalf of that entity.

3. Online Store Terms

You may not use our website, products, or services for any illegal, unauthorized, fraudulent, harmful, or abusive purpose.

You agree not to:

• Violate applicable laws or regulations.

• Provide false, misleading, incomplete, or fraudulent information.

• Use the website to make unauthorized transactions.

• Interfere with the security or normal operation of the website.

• Attempt to gain unauthorized access to our systems, customer accounts, data, or service providers.

• Upload or transmit viruses, malware, or harmful code.

• Copy, reproduce, sell, or commercially exploit website content without permission.

• Use our products in a manner that violates safety instructions, product guidance, or applicable laws.

We may restrict, suspend, or terminate access to the website or our services if we reasonably believe that these Terms have been violated.

4. Account Registration and Use

Certain website functions may require customers to create an account.

When creating or using an account, you agree to:

• Provide accurate, complete, and current information.

• Keep your account information updated.

• Keep your login credentials secure.

• Not share your password or other login credentials with unauthorized persons.

• Notify us promptly if you believe your account has been accessed without authorization.

You are responsible for activities conducted through your account unless those activities were caused by our proven fault or a security failure for which we are legally responsible.

We may suspend or terminate an account if we reasonably believe it is being used for fraud, abuse, unauthorized activity, or a violation of these Terms.

5. Account Security

You are responsible for maintaining the confidentiality of your username, password, and other account access information.

ROQIFY is not responsible for losses caused by a customer’s failure to keep account information secure, except where otherwise required by applicable law.

If you believe your account has been compromised, please contact us immediately at kitty@roqify.store.

6. Product Information

We make reasonable efforts to ensure that product names, images, descriptions, specifications, dimensions, materials, compatibility information, and other product details accurately represent the products offered for sale.

Minor differences may occur because of:

• Manufacturing updates

• Product batch variations

• Manual measurement differences

• Screen or display settings

• Photography lighting

• Packaging updates

• Minor specification improvements that do not materially affect normal product use

Minor color differences may occur because of lighting conditions or screen settings.

We will not supply a materially different product or substitute product without the customer’s prior confirmation.

The product description, specifications, selected options, price, and order confirmation form the principal product information applicable to the order.

If you are unsure whether a product is suitable for your boat, RV, vehicle, system, equipment, or intended application, please contact us before placing an order.

7. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact the customer and offer an appropriate solution, which may include:

• Waiting for the product to be restocked

• Selecting another available product with the customer’s approval

• Cancelling the unavailable item

• Partially cancelling the order

• Cancelling the entire order and issuing a refund

We will not ship a materially different substitute product without the customer’s prior confirmation.

8. Pricing

Product prices are displayed on the website in the applicable currency unless otherwise stated.

Prices may change due to market conditions, material costs, supplier costs, exchange rates, logistics costs, promotions, or website updates.

The price applicable to an order is the price displayed at checkout when the customer places the order.

Unless clearly stated otherwise, product prices do not include:

• Shipping fees

• Import duties

• VAT

• Import taxes

• Customs clearance fees

• Brokerage fees

• Remote-area surcharges

• Other destination-country charges

The product price, shipping charge, applicable discounts, and total amount payable will be displayed at checkout before payment.

9. Shipping Fees and Free Shipping

Shipping fees are calculated based on factors including:

• Destination country or region

• Product type

• Package weight

• Package dimensions

• Shipping method

• Remote-area status

• Available logistics services

• Special handling requirements

The final shipping charge will normally be displayed at checkout before payment.

ROQIFY may offer free shipping on selected products or to selected destinations. There is no universal order-value threshold for free shipping.

Free-shipping availability may vary depending on the product, destination, promotional period, and logistics conditions. The shipping information displayed on the product page or at checkout applies to the specific order.

In uncommon cases involving remote destinations, oversized products, restricted shipping routes, or special handling, an additional shipping charge may be required.

If an additional shipping charge is required after an order has been placed, we will contact the customer before shipment. The customer may approve the additional charge or cancel the unshipped order for a full refund.

We will not collect an additional shipping charge or ship the affected order without informing the customer.

For more information, please review our Shipping and Delivery Policy:

https://www.roqify.store/policies/shipping-policy

10. Payment

ROQIFY currently accepts PayPal as the payment method available through this website.

If additional payment methods become available, they will be clearly displayed at checkout.

All payments must be successfully completed before we process and ship an order.

By placing an order, you confirm that:

• You are authorized to use the PayPal account or funding method used for the transaction.

• The payment information provided is accurate and valid.

• You authorize PayPal to process payment for the order.

• You agree to pay the total amount displayed at checkout.

Payments are processed securely by PayPal. ROQIFY does not store your PayPal password, full PayPal account information, complete credit card number, or other sensitive payment credentials on our own servers.

If payment is declined, incomplete, reversed, disputed, or flagged for review by PayPal, the order may be delayed, suspended, or cancelled until the payment issue is resolved.

PayPal availability and available PayPal funding methods may vary depending on the customer’s country, currency, account status, and PayPal’s own policies.

11. Order Confirmation

After an order is placed, the customer will normally receive an order confirmation by email or through the applicable order-status page.

An order confirmation confirms that we have received the order. It does not prevent us from contacting the customer if:

• Product specifications or compatibility require confirmation.

• Shipping information is incomplete or appears incorrect.

• Payment verification is required.

• The ordered product becomes unavailable.

• A pricing, stock, shipping, or technical error is identified.

• The order cannot be delivered using the selected shipping method.

The total amount payable, including product prices and applicable shipping charges, will be displayed at checkout before payment.

We will not charge an additional amount without the customer’s prior knowledge and explicit approval.

If we cannot fulfil an order under the confirmed price and conditions, we will contact the customer and offer an appropriate solution, including cancellation and a full refund where applicable.

12. Order Cancellation

Customers may contact us to request cancellation before an order has been shipped.

We will make reasonable efforts to process a cancellation request. However, cancellation may not be possible if the order has already been processed, packed, transferred to a logistics provider, or shipped.

Once an order has been shipped, it cannot be cancelled. After delivery, the order must follow the process stated in our Return and Refund Policy.

Any approved refund will be issued according to our Return and Refund Policy and applicable law.

Return and Refund Policy:

https://www.roqify.store/policies/refund-policy

13. Order Processing, Shipping, and Delivery

Orders are processed and shipped according to our Shipping and Delivery Policy.

Orders are normally processed and prepared for shipment within 48 hours after payment is successfully confirmed. Processing may take longer during public holidays, peak shopping periods, address verification, stock verification, or other exceptional circumstances.

Most orders are shipped from China.

Depending on product availability, destination, and logistics arrangements, certain orders may be shipped from another available warehouse or fulfilment location.

International delivery times are estimates and may be affected by:

• Customs inspection or clearance

• Local courier operations

• Public holidays

• Extreme weather

• Transportation disruptions

• Incorrect or incomplete address information

• Remote-area delivery

• Import restrictions

• Other circumstances outside our reasonable control

Please review our Shipping and Delivery Policy before placing an order:

https://www.roqify.store/policies/shipping-policy

14. Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information, including:

• Recipient name

• Street address

• Apartment, unit, or building number, if applicable

• City

• State or province

• Postal code

• Country or region

• Phone number

• Email address

Please contact us as soon as possible if shipping information needs to be corrected.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after the order has been processed or transferred to the carrier.

If a package is delayed, returned, lost, or undeliverable because the customer provided an incorrect or incomplete address, additional shipping charges may be required for reshipment.

Nothing in this section limits any responsibility that cannot be excluded under applicable law.

15. Customs Duties, VAT, and Import Taxes

Unless otherwise clearly stated at checkout, international orders are shipped under DAP terms.

Under DAP terms, ROQIFY arranges transportation to the destination, while the recipient is responsible for import customs clearance and any applicable:

• Import duties

• VAT

• Sales taxes

• Customs clearance fees

• Brokerage fees

• Local handling charges

• Other destination-country charges

These charges are determined by the destination country, customs authority, or local carrier and are not controlled by ROQIFY.

Unless clearly stated at checkout, import duties, VAT, import taxes, brokerage fees, and other local charges are not included in the product price or shipping charge.

Customers are responsible for understanding the import requirements of their country before placing an order.

ROQIFY is not responsible for delays caused by customs inspection, customs clearance, tax collection, or local import procedures.

If a customer refuses to pay applicable import charges and the package is returned, abandoned, or destroyed, resulting return shipping charges, customs charges, and other costs may be deducted from the refund where permitted by applicable law.

16. Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Return and Refund Policy.

We generally accept eligible return requests submitted within 14 days after delivery.

Depending on the reason for the return, the customer may be responsible for return shipping costs and other expenses where permitted by applicable law.

Original shipping charges are generally non-refundable when a return is caused by the customer’s reason. If the return is caused by our error, the applicable refund and shipping costs will be handled according to our Return and Refund Policy.

Refunds approved by us will be issued to the original payment method.

For complete return conditions, exclusions, procedures, and refund timeframes, please review:

https://www.roqify.store/policies/refund-policy

Nothing in these Terms limits mandatory return, withdrawal, refund, or consumer rights provided by applicable law.

17. Damaged, Defective, Missing, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, missing, or incorrect product, please contact us as soon as possible and within 7 days after delivery.

Please provide:

• Order number

• Customer name

• Product name

• Photos or videos of the product

• Photos of the packaging

• Photo of the shipping label

• A clear description of the problem

• Other information reasonably required to review the issue

After reviewing the case, we may provide an appropriate solution, which may include:

• Technical or installation guidance

• Replacement parts

• Product replacement

• Reshipment

• Partial refund

• Full refund

• Return and refund

Items that are damaged, defective, missing, or incorrect may qualify for a remedy even if they have been opened, installed, or tested, subject to the circumstances of the case and applicable law.

18. Product Use, Compatibility, and Installation

Certain products sold by ROQIFY may require installation, maintenance, electrical connection, plumbing connection, fuel connection, compatibility verification, or professional technical knowledge.

Customers are responsible for:

• Reviewing product descriptions and specifications before purchase.

• Confirming product dimensions and compatibility.

• Reading available instructions and safety information before use.

• Installing and operating products safely and correctly.

• Following applicable local regulations and safety standards.

• Using qualified professional installation where reasonably necessary.

• Disconnecting relevant power, water, fuel, or other systems before installation where applicable.

To the maximum extent permitted by applicable law, ROQIFY is not responsible for damage, injury, malfunction, compatibility problems, or loss caused by:

• Improper installation

• Misuse or incorrect operation

• Unauthorized modification

• Incorrect electrical connection

• Incorrect plumbing or fuel connection

• Use outside the stated product application

• Failure to follow instructions or safety requirements

This section does not exclude liability arising from a confirmed product defect, our negligence, or any liability that cannot legally be excluded.

19. Intellectual Property

Unless otherwise stated, website content is owned by ROQIFY, Jiangsu Yumu Electromechanical Co., Ltd., or the applicable licensors.

Protected content may include:

• Text

• Product descriptions

• Product images

• Videos

• Graphics

• Icons

• Logos

• Trademarks

• Website layout

• Design elements

• Product-page content

• Marketing materials

You may not copy, reproduce, distribute, modify, publish, display, sell, license, or commercially use website content without prior written permission from the applicable rights owner.

Unauthorized use of intellectual property may violate copyright, trademark, and other applicable laws.

20. Reviews, Feedback, and User Content

If you submit reviews, comments, photos, videos, suggestions, questions, or other content to us, you confirm that:

• The content is accurate and lawful.

• You have the right to submit the content.

• The content does not infringe the rights of any third party.

• The content does not contain harmful, abusive, fraudulent, defamatory, or misleading material.

• The content does not contain malware or harmful code.

Where permitted by law, you allow us to use submitted content for:

• Customer service

• Product improvement

• Quality investigation

• Website display

• Business administration

We will not use identifiable personal photographs or private customer information in advertising without appropriate consent.

We may remove or refuse to display content that we reasonably believe is unlawful, inappropriate, fraudulent, misleading, or in violation of these Terms.

21. Privacy and Data Protection

Personal information is collected, used, stored, shared, and protected according to our Privacy Policy.

Our Privacy Policy explains:

• What personal information we collect

• How personal information is used

• How cookies and similar technologies are used

• How information may be shared with Shopify, PayPal, carriers, and other service providers

• How customers may exercise applicable privacy rights

• How to contact us about privacy matters

Please review our Privacy Policy before using this website or placing an order:

https://www.roqify.store/policies/privacy-policy

22. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Shopify

• PayPal

• Shipping carriers

• Analytics providers

• Advertising platforms

• Social media platforms

• Customer-service providers

Third-party services may operate under their own terms, conditions, and privacy policies.

ROQIFY does not control third-party websites and is not responsible for their independent content, privacy practices, availability, security, or terms, except where responsibility cannot be excluded under applicable law.

The inclusion of a third-party link does not necessarily mean that we endorse every statement, product, or service provided on that website.

23. Website Accuracy and Technical Issues

We make reasonable efforts to keep website information accurate and current. However, errors may occasionally occur, including:

• Typographical errors

• Pricing errors

• Stock availability errors

• Product-description errors

• Image-display errors

• Shipping-calculation errors

• Checkout errors

• Payment errors

• Technical interruptions

If an error materially affects an order, we will contact the customer and provide an appropriate solution.

If an incorrect price or shipping charge is identified before shipment, we will inform the customer. The customer may approve the corrected amount or cancel the unshipped order for a full refund.

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times. However, this does not affect confirmed customer rights relating to orders already placed.

24. Limitation of Liability

To the maximum extent permitted by applicable law, ROQIFY and Jiangsu Yumu Electromechanical Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, products, or services.

This may include losses resulting from:

• Loss of profits

• Loss of business

• Loss of data

• Loss of goodwill

• Customs delays

• Carrier delays

• Third-party service failures

• Improper product use

• Incorrect installation

• Unauthorized modification

• Events outside our reasonable control

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Death or personal injury where liability cannot legally be excluded

• Confirmed product defects where we are legally responsible

• Gross negligence or intentional misconduct

• Mandatory consumer rights

• Any other liability that cannot be excluded or limited under applicable law

25. Force Majeure

ROQIFY is not responsible for delays or failure to perform caused by events beyond our reasonable control.

These events may include:

• Natural disasters

• Severe weather

• Fire

• Flood

• War

• Civil unrest

• Epidemics or public-health events

• Government actions

• Customs delays

• Port congestion

• Labor disputes

• Carrier delays

• Transportation disruptions

• Power outages

• Internet or system failures

• Supply-chain disruptions

If a force majeure event affects an order, we will make reasonable efforts to communicate with the customer and provide available solutions.

Force majeure does not remove any refund or consumer right that must be provided under applicable law.

26. Customer Responsibility and Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly resulting from:

• Your intentional or unlawful violation of these Terms

• Your fraudulent or unauthorized use of the website

• Your unlawful misuse of a product

• Your infringement of third-party rights

• False information knowingly provided by you

This section does not require a consumer to indemnify ROQIFY for losses caused by our own negligence, legal violation, product defect, or other matter for which we are legally responsible.

27. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, products, website functions, legal requirements, or operational needs.

When these Terms are updated, the “Last Updated” date at the top of the page will be revised.

Updated Terms will become effective when published on the website unless otherwise stated.

Changes will not retroactively alter the price, product specifications, or material conditions of an order already confirmed, except where required by law or agreed with the customer.

Continued use of the website after revised Terms are published means that the user accepts the revised Terms for future website use and future orders.

28. Suspension or Termination

We may suspend or terminate access to the website, an account, or certain services if we reasonably believe that a user has:

• Violated these Terms

• Used the website for unlawful purposes

• Provided fraudulent information

• Attempted unauthorized transactions

• Interfered with website security or operation

• Abused our customer-service systems

• Infringed the rights of another person

Suspension or termination does not affect rights or obligations that arose before suspension or termination, including obligations relating to confirmed orders, payments, returns, refunds, or disputes.

29. Governing Law

These Terms of Service are governed by the laws of the People’s Republic of China, unless mandatory consumer-protection laws in the customer’s country or region require otherwise.

Nothing in these Terms limits mandatory consumer rights available under applicable local law.

30. Dispute Resolution

If a dispute arises, please contact us first. We will make reasonable efforts to resolve the matter through direct communication.

When contacting us about a dispute, please provide:

• Order number

• Customer name

• Description of the issue

• Supporting photos, videos, documents, or tracking information, where applicable

• The requested resolution

If a dispute cannot be resolved through communication, it may be submitted to a competent court, consumer-protection authority, payment provider, or other dispute-resolution authority according to applicable law.

Nothing in this section prevents a consumer from exercising a mandatory right to use a local court, consumer authority, or legally available dispute-resolution procedure.

31. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be enforced to the maximum extent permitted by law.

The remaining parts of these Terms will continue to remain valid and effective.

32. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping and Delivery Policy, Return and Refund Policy, product information, and other policies displayed on the website, form the agreement between the customer and ROQIFY regarding use of the website and purchase of products.

If there is a conflict between these Terms and a specific mandatory consumer-protection law, the mandatory legal requirement will apply.

33. Contact Information

If you have questions about these Terms of Service, an order, payment, shipping, returns, or use of the website, please contact us:

Company Name: Jiangsu Yumu Electromechanical Co., Ltd.

Brand: ROQIFY

Email: kitty@roqify.store

Phone: +86 15151126633

Business Hours: Monday–Saturday, 9:00 AM–6:00 PM (GMT+8)

Business Address: Building 1, South Side of Hangzhou Road, West Side of Sidike Avenue, Sihong Economic Development Zone, Sihong County, Suqian City, Jiangsu Province 223900, China