SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy explains the order processing time, shipping destinations, shipping methods, delivery estimates, shipping costs, customs duties, tracking, delays, and other delivery-related matters for purchases made through ROQIFY.

ROQIFY is operated by Jiangsu Yumu Electromechanical Co., Ltd.

1. Order Processing Time

Orders are normally processed and prepared for shipment within 48 hours after payment is successfully confirmed.

Orders may be processed daily. However, carrier collection schedules may vary on weekends, public holidays, or during peak shopping periods.

Processing time may be extended if:

The shipping address is incomplete or incorrect
The selected product is temporarily unavailable
Additional product or address confirmation is required
The order contains oversized or restricted items
The order is placed during a public holiday or peak shopping period

If an order cannot be shipped within the normal processing time, we will contact the customer using the email address or phone number provided with the order.

2. Shipping Origin

Most ROQIFY orders are shipped from China.

Depending on product availability, destination country, and logistics arrangements, certain orders may be shipped from another available warehouse or fulfillment location.

3. Shipping Destinations

We currently accept orders for the following destinations, subject to product restrictions and carrier availability:

United States
Canada
United Kingdom
Europe: Germany, Italy, Spain, the Netherlands, Belgium, Sweden, Norway, Finland, Poland, Austria, and Portugal
China
East Asia: Japan, South Korea, and Mongolia
Southeast Asia: Singapore, Malaysia, Thailand, Vietnam, Indonesia, the Philippines, Brunei, Cambodia, Laos, Myanmar, and Timor-Leste
South Asia: India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan, the Maldives, and Afghanistan
Central Asia: Kazakhstan, Uzbekistan, Kyrgyzstan, Turkmenistan, and Tajikistan
Middle East: Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Yemen, Iraq, Lebanon, Jordan, Israel, Palestine, Türkiye, Cyprus, Armenia, Azerbaijan, and Georgia

Actual delivery availability is determined by the customer’s shipping address, product type, package size, and available shipping services at checkout.

Some countries or regions may be temporarily unavailable because of carrier restrictions, customs requirements, local regulations, or service interruptions.

4. Shipping Methods

We normally use tracked international shipping services, including Cainiao and its logistics partners.

The final shipping carrier may vary depending on:

Destination country or region
Product size and weight
Available shipping routes
Customs requirements
Local last-mile delivery services

After the parcel arrives in the destination country, delivery may be completed by a local postal service or local courier.

We may select a different carrier when necessary to ensure that the order can be delivered safely and efficiently.

5. Shipping Costs and Free Shipping

Shipping costs are calculated according to the product, package weight, package size, destination, and available shipping service.

The applicable shipping cost will normally be displayed at checkout before payment.

ROQIFY may offer free shipping on selected products or to selected destinations. There is no universal order-value threshold for free shipping.

Free-shipping availability may vary by product, destination, promotional period, and logistics conditions. The shipping information displayed on the product page or at checkout applies to the specific order.

Remote-area, oversized-item, or special-handling charges may apply to certain orders.

If an additional shipping charge is required after an order is placed, we will contact the customer before shipment. The customer may:

Approve and pay the additional shipping charge; or
Cancel the unshipped order and receive a full refund

We will not ship the order or collect additional charges without informing the customer.

6. Estimated Delivery Time

Estimated delivery time begins after the order has been shipped and does not include order processing time.

Typical delivery estimates are:

United States: 10–25 business days
Canada: 12–30 business days
United Kingdom: 10–25 business days
European destinations: 10–30 business days
China: 3–10 business days
East Asia: 7–20 business days
Southeast Asia: 7–25 business days
South Asia: 10–30 business days
Central Asia: 15–35 business days
Middle East: 10–30 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery time may be affected by customs clearance, public holidays, extreme weather, remote-area delivery, local carrier operations, transportation disruptions, or other circumstances outside our reasonable control.

Customers may contact us before placing an order if they need more specific shipping information for a particular product or destination.

7. Customs Duties, VAT, and Import Taxes

Unless otherwise stated at checkout, international orders are shipped under DAP terms.

Under DAP terms, ROQIFY arranges transportation to the destination, while the recipient is responsible for import customs clearance and any applicable:

Import duties
VAT or sales taxes
Customs processing fees
Brokerage fees
Local handling charges
Other destination-country charges

These charges are determined by the destination country and are not controlled by ROQIFY.

Customers are responsible for understanding the import requirements of their country before placing an order.

If a parcel is rejected, abandoned, or returned because the customer refuses to pay applicable import charges, the resulting return shipping costs, customs fees, or other expenses may be deducted from the refund where permitted by applicable law.

8. Order Tracking

Tracking information will normally be provided after the order has been shipped.

Customers may receive tracking information by email, SMS, customer account, or order-status page.

Tracking information may take approximately 3–5 business days to display an update after shipment, especially while the parcel is being transferred between logistics providers.

Local tracking numbers may be assigned after the parcel arrives in the destination country.

9. Shipping Delays

International delivery dates cannot be guaranteed.

Delays may occur because of:

Customs inspection or customs clearance
Public holidays
Severe weather
Flight or transportation disruptions
Remote-area delivery
Incorrect or incomplete address information
Local postal or courier delays
Import restrictions
Events outside our reasonable control

If tracking has not updated for an extended period, please contact us. We will help check the shipment with the carrier.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, email address, and phone number.

Please contact us as soon as possible if the shipping information needs to be changed.

We cannot guarantee that an address can be changed after the order has been processed or shipped.

If a parcel is delayed, returned, lost, or undeliverable because the customer provided an incorrect or incomplete address, additional shipping charges may be required for reshipment.

11. Lost, Damaged, or Undelivered Packages

If a package appears to be lost, damaged, or delivered incorrectly, please contact us and provide:

Order number
Recipient name
Tracking number
Description of the issue
Photos of the package, shipping label, and product, if applicable

We will contact the carrier and investigate the shipment.

If the carrier confirms that the parcel was lost or damaged during transportation, we will communicate with the customer and provide an appropriate solution, which may include:

Reshipment
Replacement
Partial refund
Full refund

The final solution will depend on the carrier investigation and the circumstances of the shipment.

12. Split Shipments

Orders containing multiple products may be shipped in separate packages because of product availability, package size, or logistics arrangements.

If an order is divided into multiple shipments, the customer may receive more than one tracking number.

No additional product charge will be imposed solely because an order is shipped in separate packages.

13. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, it can no longer be cancelled and must follow our Return & Refund Policy after delivery.

Please contact us as soon as possible if you need to request a cancellation.

14. Contact Information

For shipping, delivery-time, shipping-fee, or tracking questions, please contact us:

Company: Jiangsu Yumu Electromechanical Co., Ltd.

Brand: ROQIFY

Email: kitty@roqify.store

Phone: +86 15151126633

Business Hours: Monday–Saturday, 9:00 AM–6:00 PM (GMT+8)

Business Address: Building 1, South Side of Hangzhou Road, West Side of Sidike Avenue, Sihong Economic Development Zone, Sihong County, Suqian City, Jiangsu Province 223900, China

Shipping Policy