Shipping and Delivery Policy

Last Updated: August 19, 2026

ROQIFY is an online retail brand operated by Jiangsu Yumu Electromechanical Co., Ltd.

This policy explains our shipping origins, available destinations, shipping charges, free-shipping eligibility, order processing times, estimated delivery times, tracking, customs duties, and other delivery information.

1. Shipping Origin

All ROQIFY orders are currently packed and shipped from our warehouse in China.

We do not currently ship orders from local warehouses in the United States, Canada, the United Kingdom, Europe, Australia, or other overseas regions unless clearly stated on the applicable product page.

2. Shipping Destinations

We currently offer shipping to the following countries and regions, subject to product, carrier, package, and destination restrictions:

North America

• United States

• Canada

United Kingdom

• United Kingdom

Europe

• Germany

• Italy

• Spain

• Netherlands

• Belgium

• Sweden

• Norway

• Finland

• Poland

• Portugal

Australia

• Australia

Mainland China

• Mainland China

East Asia

• Japan

• South Korea

• Mongolia

Southeast Asia

• Singapore

• Malaysia

• Thailand

• Vietnam

• Indonesia

• Philippines

• Brunei

• Cambodia

• Laos

• Myanmar

• Timor-Leste

South Asia

• India

• Pakistan

• Bangladesh

• Sri Lanka

• Nepal

• Bhutan

• Maldives

• Afghanistan

Central Asia

• Kazakhstan

• Uzbekistan

• Kyrgyzstan

• Turkmenistan

• Tajikistan

Middle East and Surrounding Regions

• Saudi Arabia

• United Arab Emirates

• Qatar

• Kuwait

• Bahrain

• Oman

• Yemen

• Iraq

• Lebanon

• Jordan

• Israel

• Palestine

• Türkiye

• Cyprus

• Armenia

• Azerbaijan

• Georgia

Shipping availability may vary by product and postal code. If a destination cannot be selected during checkout, shipping is not currently available for that order through our website.

3. Shipping Methods

Most international orders are shipped using Cainiao international logistics services or other trackable international carriers selected according to the destination, product, package size, and available route.

The specific carrier and last-mile delivery provider may vary by country and order.

Expedited shipping may be available for certain products and destinations. Please contact us before placing an urgent order.

4. Order Processing Time

Most in-stock orders are processed within 48 hours after payment is successfully confirmed.

Orders may be processed on any day of the week, including weekends. Exceptionally, processing may take longer because of inventory verification, carrier availability, special handling, or temporary operational interruptions.

Customized, special-order, pre-order, or temporarily unavailable products are not subject to the standard 48-hour processing time. Customers must contact us to confirm availability and the applicable lead time before ordering such products.

Processing time is separate from shipping transit time.

5. Shipping Costs

Shipping costs may depend on:

• Product type

• Destination country or region

• Postal code

• Package weight

• Package dimensions

• Available logistics route

• Remote-area classification

• Special handling requirements

The shipping charge calculated and displayed during checkout is the applicable shipping charge based on the information available at that time.

Customers can review the product price and applicable shipping charge before completing payment.

6. Free Shipping

ROQIFY offers free standard shipping on selected products and selected destinations.

There is no universal order-value threshold that provides free shipping on every product.

Free-shipping eligibility is confirmed during checkout. When an order qualifies, the checkout page will display Free Shipping, $0 Shipping, or an equivalent shipping rate before payment.

Free shipping normally applies only to standard shipping. It may not apply to:

• Heavy or oversized products

• Expedited delivery

• Remote-area delivery

• Battery-related products

• Products requiring special handling

• Destinations with limited logistics services

The shipping rate displayed at checkout is the applicable rate for the selected product and destination, subject to the exceptional circumstances explained in Section 10.

7. Estimated Delivery Times

Estimated transit times after shipment are generally:

• Mainland China: 2–5 business days

• United States: 15–30 business days

• Canada: 15–30 business days

• United Kingdom: 15–30 business days

• Listed European destinations: 15–30 business days

• Australia: 15–30 business days

• East Asia: 15–30 business days

• Southeast Asia: 20–40 business days

• South Asia: 20–40 business days

• Central Asia: 20–40 business days

• Middle East and surrounding regions: 20–40 business days

These are estimated transit times, not guaranteed delivery dates.

The estimates begin after the order has been shipped and do not include the order processing time.

Actual delivery may take longer because of customs clearance, local courier operations, holidays, weather, remote locations, transportation disruptions, security restrictions, or other circumstances outside our reasonable control.

8. Order Tracking

Tracking information will normally be provided by email or through the customer’s order page after shipment.

A tracking number may take up to 5 business days after shipment to become active or display its first carrier scan.

Tracking updates may temporarily pause while a package is in international transit, undergoing customs clearance, or being transferred to the local delivery carrier.

9. Customs Duties, VAT, and Import Taxes

Unless clearly stated otherwise on the product page or during checkout, international orders are shipped on a DAP basis.

This means that customs duties, import VAT, import taxes, brokerage fees, customs-clearance charges, and other destination-country charges are not included in the product price or shipping charge.

The customer is responsible for paying applicable import charges imposed by the destination country, customs authority, or local carrier.

ROQIFY does not control or determine these charges. Customs requirements and charges vary by destination.

10. Remote Areas and Exceptional Additional Charges

Some addresses may be classified as remote or may require an exceptional surcharge that cannot be identified by the website during checkout.

Exceptional additional charges may include:

• Remote-area surcharges

• Oversized-item surcharges

• Heavy-item surcharges

• Special-handling charges

• Address-correction charges

• Charges caused by the unavailability of the originally calculated logistics route

If an additional shipping charge is identified after payment, we will contact the customer before shipment.

The customer may choose either:

• To approve and pay the additional shipping charge; or

• To cancel the affected unshipped item or order and receive a full refund to the original payment method.

No cancellation fee will be charged when an unshipped order is cancelled because the customer does not accept an exceptional additional shipping charge.

We will not charge an additional amount without informing the customer and obtaining the customer’s consent.

11. Shipping Restrictions

Certain products may not be available for every destination because of:

• Package size or weight

• Battery content

• Magnetic components

• Electrical components

• Carrier limitations

• Special handling requirements

• Import restrictions or local regulations

• Temporary logistics-route restrictions

If an order cannot be shipped through an available compliant route, we will contact the customer before shipment and offer an available alternative or cancellation and refund.

12. Split Shipments

Orders containing multiple products may be shipped in separate packages because of inventory availability, product size, package weight, warehouse arrangements, or logistics requirements.

Separate tracking numbers may be provided when available.

Customers will not be charged an additional shipping fee solely because ROQIFY chooses to divide an order into multiple shipments.

13. Shipping Address Responsibility

Customers must provide complete and accurate shipping information, including:

• Recipient name

• Street address

• City

• State or province

• Postal code

• Country or region

• Contact telephone number

• Email address

Please review the shipping information before completing the order.

If an address error is discovered after ordering, contact us as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed after dispatch.

Additional costs caused by an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

14. Delivery Delays

Delivery delays may result from customs clearance, local carrier processing, weather, holidays, remote-area delivery, transportation disruptions, security restrictions, incorrect address information, or force majeure events.

If an order is significantly delayed, please contact us with the order number. We will assist with checking the available tracking and carrier information.

15. Lost or Damaged Packages

If an order arrives damaged or the tracking information indicates that it may have been lost, please contact us as soon as possible.

Please provide, where applicable:

• Order number

• Description of the problem

• Photographs or videos of the damaged product

• Photographs of the outer packaging

• Photograph of the shipping label

After reviewing the information and carrier status, available solutions may include replacement, reshipment, partial refund, full refund, or another appropriate remedy under our Return and Refund Policy.

16. Failed Delivery and Returned Packages

A package may be returned or become undeliverable because of:

• Incorrect or incomplete address

• Recipient unavailable

• Failure to collect the package

• Refusal of delivery

• Failure to complete customs clearance

• Failure to pay applicable import charges

If a package is returned, please contact us so we can review the available options.

If reshipment is requested for a reason attributable to the recipient or the shipping information provided by the customer, additional shipping charges may apply.

17. Customized or Temporarily Unavailable Products

Customers should contact us before ordering customized, made-to-order, special-order, pre-order, or temporarily unavailable products.

Availability, processing time, shipping method, and estimated delivery time for these products will be confirmed separately before the customer places an order.

18. Contact Information

For questions about shipping, delivery times, shipping charges, or tracking, please contact us:

Company Name: Jiangsu Yumu Electromechanical Co., Ltd.

Brand: ROQIFY

Email: kitty@roqify.store

Phone: +86 15151126633

Business Hours: Monday–Saturday, 9:00 AM–6:00 PM (GMT+8)

Business Address: Building 1, South Side of Hangzhou Road, West Side of Sidike Avenue, Sihong Economic Development Zone, Sihong County, Suqian City, Jiangsu Province 223900, China

19. Contact Us

If you have questions regarding shipping, delivery times, shipping fees, or order tracking, please contact us.

Company Name: Jiangsu Yumu Electromechanical Co., Ltd.
Brand: ROQIFY
Email: kitty@roqify.store
Phone: +86 15151126633
Address: Building 1, South of Hangzhou Road, West of Stdick Avenue, Sihong Economic Development Zone, Sihong County, Suqian City, Jiangsu Province 223900, China