Terms of Service

Last Updated: May 29, 2026

This website is operated by ROQIFY, a brand operated by Jiangsu Yumu Electromechanical Co., Ltd. Throughout this website, the terms “ROQIFY,” “we,” “us,” and “our” refer to ROQIFY and Jiangsu Yumu Electromechanical Co., Ltd.

These Terms of Service govern your access to and use of our website, online store, products, services, content, checkout, customer support, and any related services provided through this website.

By visiting our website, creating an account, placing an order, contacting us, or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping and Delivery Policy, Return and Refund Policy, and any other policies posted on this website.

Please read these Terms carefully before using our website. If you do not agree to these Terms, please do not use our website or purchase products from us.

1. Scope of Services

ROQIFY provides marine, RV, outdoor, and related accessory products through this website.

Our products may include, but are not limited to:

• Marine accessories
• RV accessories
• Water system parts
• Pumps
• Livewell systems
• Drainage products
• Ventilation products
• Deck hardware
• Inspection hatches
• Plumbing and fitting accessories
• Other marine, RV, outdoor, and related equipment

Product availability, shipping destinations, payment options, delivery time, and website functions may vary depending on your country or region.

We may update, modify, suspend, or discontinue certain products or services from time to time. Confirmed orders will be handled according to the product information and policies applicable at the time the order was placed.

2. Acceptance of Terms

By using this website, you confirm that:

• You have read and understood these Terms of Service.
• You agree to comply with these Terms of Service.
• You will use this website only for lawful purposes.
• You will provide accurate, complete, and current information when placing an order or contacting us.
• You are legally allowed to purchase products online in your country or region.

If you purchase products on behalf of a company, organization, or other entity, you confirm that you have the authority to accept these Terms of Service on behalf of that entity.

3. Online Store Terms

You may not use our website, products, or services for any illegal, unauthorized, fraudulent, harmful, or abusive purpose.

You agree not to:

• Violate any applicable laws or regulations.
• Provide false, misleading, or fraudulent information.
• Use this website to make unauthorized transactions.
• Interfere with the security or normal operation of the website.
• Attempt to gain unauthorized access to our systems, accounts, customer data, or service providers.
• Upload or transmit viruses, malware, or harmful code.
• Copy, reproduce, sell, or exploit website content without permission.
• Use our products in a way that violates safety instructions, product guidance, or applicable laws.

We may restrict, suspend, or terminate access to our website or services if we reasonably believe these Terms have been violated.

4. Account Registration and Use

Some website functions may require you to create an account.

When creating or using an account, you agree to:

• Provide accurate, complete, and current information.
• Keep your account information updated.
• Keep your login credentials secure.
• Not share your account password with others.
• Notify us immediately if you believe your account has been accessed without authorization.

You are responsible for all activities that occur under your account unless caused by our proven fault.

We may suspend or terminate an account if we reasonably believe it is being used for fraud, abuse, unauthorized activity, or violation of these Terms.

5. Account Security

You are responsible for maintaining the confidentiality of your account login information, including your username, password, and any other access details.

ROQIFY is not responsible for losses caused by your failure to keep your account information secure.

If you believe your account has been compromised, please contact us immediately.

6. Product Information

We make reasonable efforts to display product names, images, specifications, dimensions, materials, compatibility information, and descriptions accurately.

However, slight differences may occur due to:

• Manufacturing updates
• Product batch differences
• Manual measurement differences
• Screen display settings
• Photography lighting
• Packaging updates
• Minor specification improvements

Product images are for reference only. Please refer to the product description, specifications, and order confirmation for the final purchase information.

If you are unsure whether a product is suitable for your application, please contact us before placing an order.

7. Product Availability

All products are subject to availability.

If a product becomes unavailable after your order is placed, we will contact you and offer a reasonable solution, such as:

• Waiting for restock
• Replacing the item with a suitable alternative
• Partial cancellation
• Full cancellation and refund before shipment

We will not ship a materially different substitute product without your confirmation.

8. Pricing

All product prices are shown on the website in the displayed currency, unless otherwise stated.

Prices may change from time to time due to market conditions, supplier costs, logistics costs, promotions, or website updates.

The price applicable to your order is the price displayed at checkout when you place the order.

Product prices do not include shipping fees, customs duties, VAT, import taxes, brokerage fees, remote area surcharges, or other local charges unless clearly stated at checkout.

9. Shipping Fee Calculation

Shipping fees are calculated based on factors such as:

• Destination country or region
• Product subtotal
• Package weight
• Package size
• Shipping method
• Remote area status
• Product type or special handling requirements

For most standard products, shipping fees are calculated mainly according to the product subtotal of your order.

The product subtotal means the total product price after discounts, excluding shipping fees, customs duties, import taxes, VAT, and other local charges.

The final shipping fee will be shown at checkout before payment. Please review the shipping fee carefully before placing your order.

For more details, please refer to our Shipping and Delivery Policy.

10. Payment

ROQIFY currently accepts PayPal only as the available payment method on this website.

All payments must be completed through PayPal before we process and ship your order.

By placing an order, you confirm that:

• You are authorized to use the PayPal account or payment method used for the transaction.
• The payment information you provide is accurate and valid.
• You authorize PayPal to process the payment for your order.

Payments are processed securely by PayPal. ROQIFY does not store your PayPal password, full payment account details, complete credit card numbers, or other sensitive payment information on our own servers.

If your payment is declined, incomplete, reversed, or flagged for review by PayPal, your order may be delayed or canceled until the payment issue is resolved.

PayPal availability may vary depending on your country, region, currency, and PayPal account status.

11. Order Confirmation

After you place an order, you may receive an order confirmation email.

An order confirmation means that we have received your order request. It does not always mean that the order has been finally accepted, shipped, or completed.

We may contact you for additional confirmation if:

• Product information needs to be verified.
• Shipping information is incomplete.
• Payment verification is required.
• The product is out of stock.
• Additional freight confirmation is required.
• There is a suspected pricing, stock, shipping, or technical error.

12. Order Cancellation

You may contact us to request order cancellation before the order has been shipped.

If the order has not been processed or shipped, we will try to cancel it and issue a refund according to our Return and Refund Policy.

If the order has already been shipped, cancellation may not be possible. In that case, you may request a return according to our Return and Refund Policy.

Custom-made, special-order, or specially arranged products may not be cancelable once production, procurement, or shipment preparation has started, unless otherwise required by applicable law."Any applicable non-refundable transaction fees charged by the payment provider may be deducted from the refund, as described in our Return and Refund Policy."

13. Shipping and Delivery

Orders are shipped according to our Shipping and Delivery Policy.

Shipping fees, delivery time, shipping areas, order processing time, cutoff time, customs duties, remote area charges, and shipping restrictions are explained in our Shipping and Delivery Policy.

All orders are shipped from our warehouse in China unless clearly stated otherwise.

International delivery times are estimates only and may vary due to customs clearance, local courier operations, holidays, weather conditions, incorrect address information, remote area delivery, or other circumstances beyond our control.

Please review our Shipping and Delivery Policy before placing an order.

14. Shipping Address Responsibility

You are responsible for providing accurate and complete shipping information, including:

• Recipient name
• Street address
• City
• State or province
• Postal code
• Country or region
• Phone number
• Email address

ROQIFY is not responsible for delivery delays, failed delivery, returned packages, or extra fees caused by incorrect or incomplete address information provided by the customer.

If you notice an address mistake after placing an order, please contact us as soon as possible. We will try to help update the address before shipment, but we cannot guarantee changes after the order has been shipped.

15. Customs Duties, VAT, and Import Taxes

For international orders, customs duties, VAT, import taxes, brokerage fees, or other local charges may be imposed by your local customs authority or courier.

Unless clearly stated at checkout, these charges are not included in our product prices or shipping fees.

Customers are responsible for any applicable customs duties, VAT, import taxes, brokerage fees, or other local charges required by their country or region.

ROQIFY is not responsible for delays caused by customs inspection, customs clearance, tax payment, or local import procedures.

16. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

To be eligible for a return, products must meet the conditions stated in our Return and Refund Policy.

Depending on the situation, customers may be responsible for return shipping costs, original shipping costs, customs charges, or other related fees unless the return is caused by our error or a defective product.

Please review our Return and Refund Policy before placing an order.

17. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us review the issue, please provide:

• Order number
• Photos or videos of the product
• Photos of the packaging
• A clear description of the problem
• Any other information reasonably requested by our customer support team

After review, we may offer a solution such as replacement, repair guidance, partial refund, full refund, or another reasonable resolution according to the actual situation and our Return and Refund Policy.

18. Product Use and Installation

Some products sold by ROQIFY may require proper installation, maintenance, or compatibility checks.

Customers are responsible for:

• Reading product descriptions and instructions before use.
• Confirming product compatibility before purchase.
• Installing and using products safely and correctly.
• Following all applicable local rules, safety standards, and manufacturer instructions.
• Seeking professional installation where necessary.

ROQIFY is not responsible for damage, injury, loss, malfunction, or compatibility problems caused by improper installation, misuse, unauthorized modification, incorrect application, or failure to follow instructions.

19. Intellectual Property

All content on this website is owned by ROQIFY, Jiangsu Yumu Electromechanical Co., Ltd., or our licensors, unless otherwise stated.

This includes, but is not limited to:

• Text
• Product descriptions
• Images
• Videos
• Graphics
• Icons
• Logos
• Trademarks
• Website layout
• Design elements
• Product page content
• Marketing materials

You may not copy, reproduce, distribute, modify, publish, display, sell, or use any website content for commercial purposes without our prior written permission.

Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws.

20. User Content, Reviews, and Feedback

If you submit reviews, comments, photos, videos, suggestions, or other content to us, you confirm that:

• The content is accurate and lawful.
• You have the right to provide the content.
• The content does not infringe the rights of any third party.
• The content does not contain harmful, abusive, false, or misleading material.

By submitting content to us, you allow us to use it for customer service, product improvement, website display, and business purposes, where permitted by law.

We will not use customer personal images or private information in advertisements without consent.

We may remove or refuse to display content that we believe is inappropriate, unlawful, misleading, or violates these Terms.

21. Privacy and Data Protection

Your personal information is collected, used, stored, and protected according to our Privacy Policy.

Our Privacy Policy explains:

• What personal information we collect
• How we use personal information
• How cookies and similar technologies are used
• How personal information may be shared
• How customers can request access, correction, deletion, or other privacy rights
• How to contact us about privacy matters

Please review our Privacy Policy before using this website or placing an order.

22. Third-Party Services and Links

Our website may use or link to third-party services, including but not limited to:

• Shopify
• PayPal
• Shipping carriers
• Analytics tools
• Advertising platforms
• Social media platforms
• Customer service tools

Third-party websites and services are not controlled by ROQIFY. We are not responsible for the content, privacy practices, security, accuracy, or terms of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

23. Website Accuracy and Technical Issues

We try to keep website information accurate and up to date, but errors may occasionally occur.

Website errors may include:

• Typographical errors
• Pricing errors
• Stock availability errors
• Product description errors
• Image display errors
• Shipping calculation errors
• Technical interruptions
• Checkout or payment errors

If we discover an error that affects your order, we will contact you and provide a reasonable solution.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

24. Limitation of Liability

To the maximum extent permitted by applicable law, ROQIFY and Jiangsu Yumu Electromechanical Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of this website, products, or services.

This may include, but is not limited to:

• Loss of profits
• Loss of business
• Loss of data
• Loss of goodwill
• Delivery delays
• Customs delays
• Third-party service failures
• Improper product use
• Incorrect installation
• Unauthorized modification
• Events beyond our reasonable control

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

25. Force Majeure

ROQIFY is not responsible for delays or failure to perform caused by events beyond our reasonable control.

Such events may include, but are not limited to:

• Natural disasters
• Severe weather
• Fire
• Flood
• War
• Civil unrest
• Epidemics or public health events
• Government actions
• Customs delays
• Port congestion
• Labor disputes
• Carrier delays
• Transportation disruptions
• Power outages
• Internet or system failures
• Supply chain disruptions

If a force majeure event affects your order, we will make reasonable efforts to communicate with you and provide available solutions.

26. Indemnification

You agree to indemnify and hold harmless ROQIFY, Jiangsu Yumu Electromechanical Co., Ltd., our employees, partners, service providers, and affiliates from any claim, loss, damage, liability, cost, or expense arising from:

• Your violation of these Terms of Service
• Your misuse of the website
• Your misuse of products purchased from us
• Your violation of applicable laws
• Your infringement of third-party rights
• Incorrect information provided by you

27. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, products, website functions, legal requirements, or operational needs.

When we update these Terms, we will revise the “Last Updated” date at the top of this page.

The updated Terms will become effective when posted on this website, unless otherwise stated.

Your continued use of the website after the updated Terms are posted means that you accept the updated Terms.

28. Termination or Suspension

We may suspend or terminate your access to the website, account, or services if we reasonably believe that you have:

• Violated these Terms of Service
• Used the website for unlawful purposes
• Provided false or misleading information
• Attempted fraud or unauthorized activity
• Interfered with website security or operation
• Abused our customer service, policies, or systems

Termination or suspension does not affect any rights or obligations that arose before termination.

29. Governing Law

These Terms of Service shall be governed by the laws of the People’s Republic of China, unless otherwise required by applicable consumer protection laws in your country or region.

Nothing in these Terms limits any mandatory consumer rights that you may have under applicable local laws.

30. Dispute Resolution

If a dispute arises, please contact us first. We will try to resolve the issue through friendly communication.

You may contact us by email with your order number, issue description, and supporting evidence.

If the dispute cannot be resolved through negotiation, it may be submitted to the competent courts or dispute resolution authority according to applicable law.

31. Severability

If any part of these Terms of Service is found to be invalid, unlawful, or unenforceable, that part will be enforced to the maximum extent permitted by law, and the remaining parts will remain valid and effective.

32. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping and Delivery Policy, Return and Refund Policy, and other policies posted on this website, form the entire agreement between you and ROQIFY regarding your use of this website and purchase of products from us.

33. Contact Information

If you have any questions about these Terms of Service, please contact us:

Company Name: Jiangsu Yumu Electromechanical Co., Ltd.
Brand: ROQIFY
Email: kitty@roqify.store
Phone: +86 15151126633
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM GMT+8
Address: Building 1, South of Hangzhou Road, West of Stdick Avenue, Sihong Economic Development Zone, Sihong County, Suqian City, Jiangsu Province, 223900, China