Shipping and Delivery Policy

Last Updated: May 29, 2026

ROQIFY is a brand operated by Jiangsu Yumu Electromechanical Co., Ltd. This Shipping and Delivery Policy explains our shipping areas, shipping fees, processing time, estimated delivery time, order cutoff time, customs duties, and shipping restrictions.

All ROQIFY orders are packed and shipped from our warehouse in China. We mainly provide standard international shipping for marine and RV accessories.

1. Shipping Origin

All orders are shipped from our warehouse in China.

Please note that we do not ship from a local warehouse in the United States, Europe, the United Kingdom, Canada, Australia, or other overseas regions unless clearly stated on the product page or during checkout.

Because this is international shipping, delivery may take longer than local domestic shipping.

2. Shipping Areas

ROQIFY currently ships to the following countries and regions:

• Mainland China
• United States
• Europe
• United Kingdom
• Canada
• Australia and New Zealand
• Southeast Asia
• South Asia
• Middle East
• Central Asia
• East Asia

If your country or region is not listed above, please contact us before placing an order. We will check whether shipping is available for your address.

3. Shipping Fee Calculation

Shipping fees are based on:

• Destination country or region
• Product subtotal
• Package weight
• Package size
• Shipping method
• Whether the address is in a remote area

For most standard products, shipping fees are calculated mainly according to the product subtotal of your order.

The product subtotal means the total product price after discounts, excluding shipping fees, customs duties, import taxes, VAT, and other local charges.

The final shipping fee will be shown at checkout before payment. Please review the shipping fee carefully before placing your order.

4. Standard Shipping Rate Guide

The following table applies to standard shipping for most regular-sized products.

5. Free Shipping Conditions

Free shipping applies only to standard shipping and only when the order meets the product subtotal requirement for the destination region.

Free shipping does not include:

• Expedited shipping
• Remote area surcharges
• Oversized items
• Heavy products
• Battery-related or special handling items
• Customs duties
• VAT
• Import taxes
• Brokerage fees
• Any other local charges required by customs or local authorities

If your order qualifies for free standard shipping, the shipping fee will be shown as free at checkout.

6. Expedited Shipping

Expedited shipping may be available for some products and destinations.

Expedited shipping is an optional service and may require an additional shipping fee. If you need faster delivery, please contact us before placing your order or select the available expedited shipping option at checkout.

Expedited shipping fees are not included in free standard shipping.

7. Order Processing Time

Orders are usually processed within 1–2 business days after payment confirmation.

Business days are Monday to Friday, excluding weekends and public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

8. Daily Order Cutoff Time

Our daily order cutoff time is:

6:00 PM Beijing Time, Monday to Friday

Orders placed before the cutoff time may begin processing on the same business day.

Orders placed after the cutoff time will usually begin processing on the next business day.

9. Estimated Delivery Time

Estimated delivery time includes the transit time after the order has been shipped. Processing time is separate.

Delivery times are estimates only. Actual delivery may vary due to customs clearance, local courier processing, weather, holidays, incorrect address information, remote locations, or other circumstances beyond our control.

10. Long International Delivery Notice

Some international shipments may take 20 business days or longer because all orders are shipped from our warehouse in China and must go through international transportation and customs clearance.

If you need the product urgently, please contact us before placing your order so we can check whether a faster shipping method is available.

11. Customs Duties, VAT, and Import Taxes

ROQIFY does not charge hidden handling fees.

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by your local customs authority.

These charges are not included in our product prices or shipping fees unless clearly stated at checkout.

Customers are responsible for any applicable customs duties, VAT, import taxes, or local fees required by their country or region.

If your local customs authority requires additional information or documents for clearance, please contact us and we will provide reasonable assistance.

12. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, battery content, destination country rules, or carrier limitations.

Additional shipping confirmation may be required for:

• Oversized products
• Heavy products
• Battery-related products
• Special handling products
• Remote area addresses
• Countries or regions with temporary shipping restrictions

If additional shipping charges are required, we will contact you before shipment. You may choose to pay the additional shipping fee or cancel the order for a refund before shipment.

13. Remote Area Surcharge

Some addresses may be considered remote areas by the carrier.

If your address requires a remote area surcharge, we will contact you before shipment. We will not charge additional shipping fees without informing you first.

14. Incorrect or Incomplete Address

Please make sure your shipping address, phone number, postal code, and recipient name are correct before placing your order.

ROQIFY is not responsible for delivery delays, failed delivery, or returned packages caused by incorrect or incomplete address information provided by the customer.

If you notice an address mistake after placing an order, please contact us as soon as possible. We will try to help update the address before shipment, but we cannot guarantee changes after the order has been shipped.

15. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking information may take 1–5 business days to update after shipment, depending on the carrier and international logistics status.

16. Split Shipments

If your order includes multiple items, we may ship them separately due to inventory availability, package size, product type, or logistics arrangements.

If your order is split into multiple shipments, we will provide tracking information for each shipment where available.

17. Delivery Delays

Delivery delays may occur due to:

• Customs inspection or clearance
• Weather conditions
• Local holidays
• Carrier delays
• Incorrect or incomplete address
• Remote area delivery
• International transportation disruptions
• Force majeure events

If your package is significantly delayed, please contact us and we will help check the shipment status with the carrier.

18. Lost or Damaged Packages

If your package is lost or damaged during delivery, please contact us as soon as possible with your order number and photos of the package or damaged item, if applicable.

We will work with the carrier to investigate the issue and provide a reasonable solution according to the situation.

19. Contact Us

If you have any questions about shipping, delivery time, shipping fees, or order tracking, please contact us:

Company Name: Jiangsu Yumu Electromechanical Co., Ltd.
Brand: ROQIFY
Email: kitty@roqify.store
Phone: +86 15151126633
Address: Building 1, South of Hangzhou Road, West of Stdick Avenue, Sihong Economic Development Zone, Sihong County, Suqian City, Jiangsu Province, 223900, China